Field Operations Manager

Fido empowers millions across Africa to take control of their finances with ease. As a leader in cutting-edge financial technology, Fido clears the way for building credit, securing instant loans, making smart investments, and obtaining tailored insurance. No banker’s hours, no hidden fees – just endless opportunities.

From city centers to rural communities, Fido is breaking barriers and creating financial freedom, providing access to innovative tools and services that foster growth and empowerment. By leveraging advanced technology, Fido is shaping a future of opportunity and financial inclusion across the continent.

Join the team and be a part of leading this transformative change, driving impact where it matters most.

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Lead and institutionalize all field operations (Sales & Collections) to ensure efficiency, accountability, and performance across all zones. The role bridges product, marketing, and customer operations, driving growth and recovery targets through disciplined execution.

Key Responsibilities

• Oversee both Field Sales and Field Collections teams.
• Develop and implement SOPs, escalation paths, and reporting structures.
• Coordinate closely with the Call Center for overdue account escalations.
• Identify markets for stationed agents and booth deployments.
• Approve escalation to legal recovery.
• Monitor KPIs: L0 growth, repayment performance, cure rate, and cost efficiency.
• Train and mentor Supervisors and team leads.
• Represent field performance in management and SMT meetings.

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Qualifications / Experience

• Bachelor’s degree in Business, Finance, or related field.
• 5+ years’ experience managing field teams in fintech, MFI, or telecom.
• Excellent leadership and communication skills.
• Proficiency in CRM and data reporting tools.

Competencies & Behavioural Traits

• Strategic leadership
• Accountability and integrity
• Data-driven decision making
• Strong field execution discipline
• Collaboration with cross-functional teams

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